Top Website Features Every NDIS Provider Must Have in 2025

The digital world is changing quickly, and for NDIS providers, staying up to date isn't just about having a nice website. It's about gaining trust, making things easier to get to, and helping people with disabilities (and their families) get the help they need quickly and with confidence.

If you provide NDIS services in Australia, your website is more than just a digital business card. It's the first thing people see, the place where they get all the information they need, and often the first place they go to get in touch with participants, carers, and support coordinators. Expectations are higher than ever in 2025.

In this article, we'll go over the most important features that every NDIS provider needs to have on their website to stay up to date, responsive, and trustworthy, both for compliance and for making connections.

1. Design that is first and foremost accessible (WCAG 2.1 compliance)

Web accessibility is the first thing we need to talk about.
As an NDIS provider, you help people with a wide range of needs, such as those who are blind, deaf, have cognitive problems, or have trouble moving. To make sure that everyone can find, understand, and use your content, your website must meet WCAG 2.1 AA standards or higher.

Important accessibility features include:

• Compatibility with screen readers
• Navigation with only a keyboard

• Options for high-contrast colours

• All images have alt text

• Text can be scaled (zoom in and out)

• ARIA labels for dynamic content

Why it matters:
Accessibility isn't something you should do; it's something you have to do. Also, a website for the NDIS that is easy to use builds trust, professionalism, and inclusion.

2. Easy navigation for participants
It's frustrating when a website is hard to understand or has too much going on, especially for people with cognitive disabilities, low vision, or not very good tech skills.

Your website should have menus that are easy to understand, paths that are easy to follow, and a structure that makes sense.

Best practices for navigation:

• Make sure the main menus are short (57 items)

• Use descriptive page names (like "Support Services" instead of "What We Do")

• Add a sticky header so people can easily get to it
• Include a big "Get Support" or "Make an Enquiry" button

• Use breadcrumb trails to show more content

Tip: Have a real user or carer try out your website and ask, "How easy is it to find what you need?"

3. Design That Works On Mobile Devices
In 2025, it's not just a choice to be mobile-first; it's expected. More than 70% of users now use their phones or tablets to access websites. This includes support coordinators, family members, and participants.

An NDIS website that works well on mobile devices:

• Loads quickly on 4G or 5G
• Uses big tap targets (buttons and menus)
• Has content that resizes automatically
• Doesn't have popups or horizontal scroll

Google also gives higher rankings to websites that are mobile-friendly, which is important for local visibility, possible with specialised ndis seo.

4. Clear descriptions of services
NDIS participants and support coordinators often look at more than one provider. Be very clear about what you offer so that they can easily understand.

On your service pages, make sure to include:

• A short, simple description of the service
• Requirements for eligibility or referral
• Pictures of the service in action (real, inclusive pictures)
• A call to action, like "Enquire Now" or "Speak to a Support Planner"

Pro Tip: Use language that focuses on the participant: "We help you live independently" instead of "We offer independent living services."

5. Forms for intake and enquiries that focus on the NDIS
Standard contact forms aren't enough. You need intake forms that are specific to the NDIS and get the right information up front so that your team can follow up quickly.

What to put in:

• Name of the participant or carer
• NDIS number (optional)
• Preferred way to get in touch
• Services of interest
• Upload field for NDIS plan (secure)
  
  

Make sure that all forms are easy to use, mobile-friendly, and secure (SSL). This can cut down on a lot of work for the admin and speed up response time.

6. Client Portal or Safe Participant Area 2025 is the year when all support will be connected online
More providers are offering client portals where participants can:

• See their appointment schedules

• Talk to support workers

• Upload plan documents

• Get invoices or reports
  
  

This makes you look more professional and can help you stand out in a crowded NDIS market.

7. Stories and testimonials from people who have lived through it
Social proof is important. Including real testimonials from participants or carers builds trust and credibility right away. Go a step further by using short videos or written "participant stories" that show real results.

Some ideas are:

• A testimonial carousel on your homepage
• Quotes on each service page
• Case studies (with permission)
• Short videos with captions

Avoid background music and always use captions to make sure that all of your content is easy to find and use.

8. Information about location-based services
If you're a registered NDIS provider that works in more than one area, make pages for each location to help people find you more easily in local searches.

For example:

• "Support Coordination in Melbourne"
• "Disability Support Services in Brisbane"

This helps you get higher on Google and makes it easy for people to find support in their area.

9. Blog or resource section that is good for SEO
A blog or resources area that is regularly updated is a great way to:

• Make your NDIS website more search engine friendly
• Teach participants and carers
• Show that you are a leader in the disability field

Some ideas for blog posts are: "How to Choose an NDIS Provider," "What's New in the 2025 NDIS Pricing Guide," and "Tips for Navigating Your NDIS Plan Review."
Write in plain English and make sure that every article is easy to scan by using headings, bullets, and pictures.

10. Several ways to get in touch (with accessibility in mind)
Not everyone likes to talk on the phone. Some people might want to send an email, chat live, fill out a form, or even set up a time for a callback.

Your site should have:

• A phone number that is easy to see (click-to-call on mobile)
• Options for email and web forms
• A live chat or a chatbot (if possible)
• Information on how to get in touch with an interpreter or language accessibility
• Instructions on how to get in touch with someone in case of an emergency

11. Live Service Directory or Booking Option
Let users check availability or make reservations online. Platforms like Calendly, SimplyBook.me, or custom booking engines can make this seamless.

This is especially helpful for:

• Appointments with allied health professionals
• Transportation services
• Meetings to plan support

12. Inclusive & Professional Branding
Your website should reflect your values as a care provider: empathy, professionalism, and inclusion.

Design elements that connect:

• Warm, friendly color palettes
• Real imagery (avoid overused stock photos)
• Accessible fonts and readable text sizes
• Use of icons and visuals to support understanding

Pair it with clear messaging:
Were here to support you on your terms.

13. Regular Updates & Compliance Reviews
The NDIS space evolves constantly pricing updates, compliance guidelines, new funding categories. Make sure your site reflects:

• The latest pricing guide
• Current registration status
• Changes in service delivery (e.g., remote vs. in-person)

Its not just about staying relevant its about staying compliant.


Your website isnt just a digital presence its a service touchpoint, a trust-builder, and an information lifeline for people navigating the NDIS. In 2025, the bar is higher but so is the opportunity to serve better through thoughtful, inclusive, and accessible design.
If youre building or upgrading your NDIS Provider website, focus on these top features to stay compliant, stand out, and support your community.

Bonus: Get a Free NDIS Website Health Check
Need help reviewing your current site or planning a new one? At NDIS Website Designs & Marketing, we create purpose-built websites for NDIS providers that balance function, compliance, and compassion.